10 Habits of a Successful Hotel General Manager
1. Make decisions quickly
Successful leaders are expert decision makers. The Director General’s day is open 24 hours a day with meetings and exchanges with staff, guests, suppliers, suppliers and new recruits, etc. The purpose of every meeting and meeting is to make decisions. Successful hoteliers give their employees the means to achieve a desirable result or do it themselves. They focus on “getting things moving” at all times – encouraging progress and keeping their hotel above normal.
2. Get out of the office
Years of practical experience in the trenches have finally resulted in a beautiful office, but do not become too comfortable. With so many meetings, e-mails and administrative tasks to accomplish, it’s easy to get caught in the trap. Spend too much time in the office and you may lose track of what’s happening in the ‘front of the house‘. So make a habit of spending a little time each day walking around the hotel, helping the front desk, directing and motivating staff, inspecting rooms, interacting with one or two guests. This will help you better understand your employees, your guests and your hotel and will also take us to our next point:
3. Show the example
People really follow only those they trust. If you want to earn the trust of your employees (and believe us, this is something you absolutely want to do), you must set an example. This may seem easy, but few leaders are compatible with this one. Successful leaders practice what they preach and are attentive to their actions.
4. Surround yourself with the right people
It’s easier said than done, as the high turnover of employees continues to plague the hospitality industry – wreaking havoc on the hotel’s productivity, morale and profitability. The reports show that 54% of companies see greater hiring productivity and higher retention rates of 50% for new hires when they have a well-planned integration process in place. You already know that first impressions are so important for hotel guests, the same goes for new recruits: Give them an exceptional first experience; You can therefore know that you have made the right choice. Claim your free copy of our eBook: Five Steps to a Successful Integration Process.
5. Motivate your employees
The ball is in your court. According to a recent study by Dale Carnegie Training, less than 20% of non-management employees are fully engaged (ie motivated and productive) and the most important factor affecting engagement is an employee’s relationship with his direct supervisor. To find ten ways to motivate hotel staff, download a copy of our infographic: 10 ways to help your team run better.
Do not try to do everything yourself and do not micromanage! Communicate the mission, vision, values and goals of the hotel, etc., then step back and let your staff take it from there. By choosing this example, you will encourage the leaders and managers of your department to do the same.
7. Measure and reward performance
Studies show that lack of praise and recognition is the main reason why employees are unhappy with their work. Successful managers (including hotel managers) recognize and recognize hard work and are anxious to reward top performers. These employees and their efforts should not be taken for granted – they are the ones that will help you achieve your business goals and, potentially, motivate others to get more involved. They are also the examples that other employees look for when they try to improve themselves professionally.
8. Implement the right technologies
Technology is the key to running a hotel nowadays, from managing a client’s experience to managing real estate and training employees. While deploying new technologies can be daunting, the benefits are worth it and are often needed to stay competitive. Also read: Does your SPM really hurt the profitability of your hotel?
9. Take responsibility
Great leaders know when to accept that mistakes have been made and take on them to fix them. There is no point in pointing or blaming someone, if you are the leader, you must take responsibility, take care of the situation, learn from the situation and then move on.
10. Love your work
Successful hoteliers like to be leaders, after all, making a difference in the lives of others is why you chose the hospitality industry in the first place. Being a successful hotel General Eating is all about your ability to serve others and this can not be accomplished unless you really appreciate what you are doing.